General Admission & Refund Policy |
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General Admission & Refund Policy

GENERAL ADMISSION POLICY

ALR8 prides itself on offering an all-round, family entertainment experience. We receive visits from everyone, especially kids, so please behave safely, appropriately and considerately at all times.

 

Anyone who is considered to be intimidating or aggressive to our customers or team members will be asked to leave immediately and will be refused future admission at all of our centres.

 

The Management of our centres reserve the right at all times to search customers or refuse admission at our absolute discretion at any time.

 

We want to see your smiling faces, so please remove your hoods and caps as you enter (protective face masks are ok).

 

Under 18’s are also only allowed in our premises after with a responsible adult/parent or legal guardian. We will ask for physical proof of your age (passport, drivers licence, PASS card) for certain games.

 

You can contact us by emailing our team info@ALR8.CO.UK or by calling us on 07923928888

 

Please comply with our non-smoking policy. The use of e-cigarettes is also not permitted in our centres.

 

The time of your booking is when you’re booked to PLAY , please allow plenty of time to travel, park and check in at the centre before your game.

 

Our customer and team member’s health and safety is our number one priority. Our team members are brilliant and very valuable to us, so please treat them with the respect they deserve.

 

If you have any feedback about the admission policy for our centres we would like to hear from you. Please contact us via the feedback form in the contact us section with any queries and comments.

 
REFUND POLICY
We offer a standard no refund policy on all bookings made, either by walk-in, call centre or online. If you wish to cancel your booking, you will not be offered a refund, this includes the booking fee when booking over the phone, although an alternative date or time may be offered.

Minimum Notice Period: 24 Hours (Required) to honour Alternative Date & Time.

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